Frequently Asked Questions
We understand that shopping online can sometimes raise a few questions, and we’re here to help. Whether you’re curious about our products, shipping, returns, or payment options, you’ll find all the information you need below. If you have a question that isn’t answered here, feel free to reach out to our customer support team. We’re happy to assist you!
How do I place an order?
Simply browse our website, select the gift you like, choose any customization options, and proceed to checkout.
What payment methods do you accept?
We accept payments via PayPal, Wise, Payoneer, Credit Card Payment, Online Bank Transfer, EasyPaisa, JazzCash, NayaPay, SadaPay. and other secure payment methods.
How long will it take for my order to arrive?
Delivery times depend on your location. Most orders are processed within 24 hours, but customized gifts may take 24 to 72 hours depending on the personalization details. We strive to deliver your order as quickly as possible!
Do you offer any discounts or promotions?
We run seasonal sales and special promotions. Be sure to subscribe to our newsletter for exclusive discounts and updates.
Is my payment information safe when I shop on your website?
Yes, we use secure payment gateways to ensure your payment information is safe and encrypted.
What happens if my order gets lost during delivery?
In case your order is lost, please contact our support team immediately. We will work with the shipping carrier to resolve the issue and ensure you get your gift.
Can I cancel my order after it’s been placed?
Once your order is processed and shipped, we are unable to cancel it. However, if you contact us before it’s processed, we will be happy to issue a full refund.
Why are some gifts more expensive than others?
Our products vary in price due to factors like quality, customization options, and the materials used. We ensure that each gift is worth the value you pay.
What if the gift I sent doesn’t match what I ordered?
This is extremely rare, but if there is a mistake with your order, please reach out immediately. We’ll make sure the correct item gets to you or the recipient.
Is there a chance my gift could be delayed during the busy seasons?
While we do our best to handle all orders promptly, busy seasons like holidays can lead to slight delays. We recommend ordering early to avoid any last-minute issues.
How can I contact customer support?
You can contact us via email at contact@oxygenkiosk.com or call us at +92-3244290903. We’re happy to assist you!