Last year I worked full time for the Queensland Government, as part of the Smart Service Queensland team, where I was contracted to redevelop the main Queensland Government website qld.gov.au. Initially contracted for a short three month stint, this quickly blew out to a six month, then a nine month contract, as the site was a mess.
The website is managed using Teamsite, which regular readers of my personal blog already know, is an outdated and overhyped file versioning system.
The site had been redesigned a few years before I came on board, but there were some glaringly obvious problems with the current design, and many more issues became apparent once I began to scratch the surface.
Luckily, because it was a Government client, I was afforded time and resources to conduct extensive usability analysis of the existing design, and then also the new designs that I came up with. This was a very interesting process, and most importantly, having quantitative data when arguing for a particular change in design is invaluable. Managers love to be able to tell their bosses that X change will result in Y% more usability.
Pretty cool though, no?